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Terms and Conditions

Please read these terms of use carefully before using the Aesthetidocs website, mobile app, or online appointment booking platform (the site) – your use of the site is subject to these terms.

The site is operated by Aesthetidocs Limited (Aesthetidocs, we, our or us) of Lockview House, 49 Lockview Road, Belfast, Northern Ireland, BT9 5FJ.

By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to them, you must not use our site.

Our site is a service operated by us to facilitate the arranging and managing of bookings with aesthetic treatment clinics. These terms only apply to the booking management process. You may be subject to additional terms and conditions with your treating clinic or practitioner which govern your relationship with them and any services they provide to you.

When you use our site, you will be providing us with personal data about you. You can see how we use personal data by going to our privacy policy www.aesthetidocs.com/privacy

Authorization to use the site

Subject to your compliance with these terms, you may access or use the site solely for the purpose of arranging, managing, and paying for bookings with clinics or practitioners offering aesthetic treatment services.

You must not access or use the site except as permitted by these terms. In particular, you must not and must not permit any other person to:

  • Pretend that you are, or that you represent, someone else, or impersonate any other individual or entity when using the site.
  • Resell, assign, transfer, distribute or provide others with access to the site or any of our materials.
  • Copy, modify, frame, repost, publicly perform or display, sell, reproduce, distribute, or create derivative works of the site.
  • Use the site to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted.
  • Use the site in any way that damages, interferes with or interrupts the availability of the site.
  • Introduce malicious programs into our hardware and software or our hardware, software and services which are integrated and operate together, including our networks, including viruses, worms, trojan horses and e-mail bombs.
  • Reveal your account password to others or allow others to use your account.
  • Use the site to carry out security breaches or disruptions of a network. Security breaches include accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data (including network sniffing/monitoring, pinged floods, packet spoofing, denial of service and forged routing information for malicious purposes).
  • Use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of the site.
  • Send any unsolicited messages through or to users of the site or to send any form of harassment via email, or any other form of messaging, whether through language, frequency, or size of messages or use the site in breach of any person’s privacy (such as by way of identity theft or “phishing”).

Any non-compliance by you with these terms shall give us the right to suspend provision of the site to you and access to your account, and to terminate our relationship with you without liability.

Reservation of rights

Aesthetidocs and its licensors each own and retain their respective rights in and to all logos, company names, marks, trademarks, copyrights, trade secrets, know-how, patents and patent applications that are used or embodied in or otherwise related to the site. Aesthetidocs grants no rights or licenses (implied, by estoppel, or otherwise) whatsoever to you under these terms.

Information provided to us

You are solely responsible for all data, information and other content, that you upload, post, or otherwise provide or store in connection with or relating to the site.

By providing us any information through the site, you grant Aesthetidocs a worldwide, non- exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform that information in connection with the site. Aesthetidocs may remove or disable any information provided by you at any time for any reason, or for no reason at all.

You agree that we may share any information provided by you with the treating clinic or practitioner with whom you are seeking to make or have made an appointment.

Your commitments

You represent and warrant to Aesthetidocs that your activity on the site does not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right.

You represent and warrant that all information you provide to us through the site is complete, accurate and not misleading. You must ensure that you promptly provide us with any updates or changes to any information previously provided to us.

Disclaimer

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL ERRORS AND DEFECTS AND WITHOUT ANY WARRANTIES OF ANY KIND, AND AESTHETIDOCS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. YOU ACKNOWLEDGE THAT AESTHETIDOCS DOES NOT WARRANT THAT YOUR ACCESS OR USE OR BOTH OF THE SITE AND ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, AND AESTHETIDOCS DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE AND ITS CONTENT. NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM AESTHETIDOCS OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE T&Cs AND YOU SHOULD NOT RELY ON THE SITE AND THE GENERAL CONTENT ALONE AS THE BASIS FOR ANY DECISIONS.

NOTHING ON THIS SITE CONSTITUTES MEDICAL ADVICE, AND YOU SHOULD ALWAYS SEEK ADVICE FROM A QUALIFIED MEDICAL PRACTITIONER AS APPROPRIATE.

Liability

AESTHETIDOCS WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR THE LIKE) ARISING OUT OF OR RELATING TO THIS SITE, INCLUDING WITHOUT LIMITATION, YOUR USE OR INABILITY TO USE THE SITE, SITE, MATCHING SERVICES, CONTENT, PROPRIETARY INFORMATION, OR ANY INTERRUPTION OR DISRUPTION OF SUCH USE, EVEN IF AESTHETIDOCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE). THE AGGREGATE LIABILITY OF AESTHETIDOCS WITH REGARD TO THESE TERMS WILL IN NO EVENT EXCEED £50.

Updates to the terms

Aesthetidocs reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the site, or any portion of the site, for any reason; (2) to modify or change the site, or any portion of the site, for any reason; and (3) to interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Aesthetidocs reserves the right, at its sole discretion, to change or modify portions of these terms at any time. Your continued use of the site after the date any such changes become effective constitutes your acceptance of the new or revised terms.

Jurisdiction

These terms shall be governed by and interpreted according to the law of Northern Ireland and all disputes arising under these terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Northern Irish courts.

Terms & Conditions

 

Introduction


Welcome to the Dr Nabil Jetha Clinic (“Clinic”). These terms and conditions ("Terms") govern the use of services provided by the Clinic, including consultations, aesthetic treatments, and related services. By booking an appointment, receiving a consultation, or undergoing treatment at the Clinic, you agree to abide by these Terms. We recommend you read them carefully before booking an appointment. If you have any questions or concerns regarding these Terms, please contact us prior to booking or receiving treatment.


Consultations


Patient safety and wellbeing is of the utmost importance to us at the Dr Nabil Jetha Clinic. For that reason, we recommend that all new patients attend an initial consultation with one of our qualified practitioners prior to any treatment. During this initial consultation, we will assess your suitability for treatment, discuss potential outcomes, and inform you of any risks and aftercare instructions. No treatment will be carried out without prior informed consent from the patient. Consultation fees are non-refundable but fully redeemable against treatments performed within 3 months.


Bookings and Cancellations


Appointments must be scheduled in advance either by email or through our online booking system. We will confirm all bookings via your preferred communication method. A minimum of 48 hours' notice is required to cancel or reschedule an appointment. Patients who cancel, reschedule or fail to attend their appointment with less than 48 hours’ notice will automatically forfeit any deposit or consultation fee paid. Persistent no-shows may result in future booking restrictions.


Deposits and Payments


All appointments at the Clinic require a deposit to secure the booking. If an appointment slot is being reserved for a patient, they are given a grace period of 48-hours to pay their deposit before the slot is released. If the appointment is within 48 hours, deposits must be paid at the time of booking. All treatments must be paid in full on the day of treatment. All prices are subject to change without notice; however, the price quoted at the time of booking will be honoured for that course of treatments. We accept cash, major debit/credit cards, and bank transfers.


Packages


Treatment packages (courses of treatments) require full payment upfront and are valid for 12 months. Any courses of treatments not taken within 12 months from the date of purchase will be forfeited. Clients who choose to cancel mid-treatment may not be entitled to a full refund for unused sessions, unless you are deemed medically unsuitable by the Clinician. In the event a refund is valid, the remaining value of your package will be calculated by the Clinic.


Late Arrivals


Consultation/Treatment may not be carried out if you are more than 10 minutes late for your appointment. Please notify the Clinic if you are running late and we will do our utmost to accommodate you however we cannot guarantee.


Liability


It is essential that patients provide complete and accurate medical information prior to treatment. This includes disclosing any medical conditions, allergies, medications or past procedures that may affect the outcome of the treatment. It is the patient’s responsibility to inform the Clinic of any changes to their health, medication or medical history between treatments. Failure to provide accurate medical details could lead to complications for which the Clinic will not be held liable.


Aftercare


Each treatment comes with specific aftercare instructions, which will be provided at the end of the procedure. It is the patient’s responsibility to follow these instructions to ensure optimal results and reduce the risk of complications. Failure to follow aftercare instructions may result in undesirable outcomes or complications, for which the Clinic cannot be held liable. In cases of doubt, patients should contact the Clinic for advice.


Refunds


We will not offer refunds for treatments that have been provided in good faith where the patient is dissatisfied with the outcome or if the patient has had an adverse reaction to treatment. We encourage patients to discuss their concerns during follow-up appointments, where we will explore any potential adjustments. For pre-paid packages, refunds on unused sessions will be considered on a case-by-case basis depending on the reason for discontinuation and timing of the request. If a refund is valid, an administration fee of 30% of the amount paid will apply.


Children and Pets


Strictly no children under the age of 18 or pets are permitted in the clinic at any time.


Feedback


If you have any concerns, complaints or constructive feedback, we encourage you to share your thoughts with us directly in writing at contact@drnabiljetha.com. We will acknowledge all written concerns within three working days and aim to provide a full response within twenty eight working days. If we need more time, we will let you know and give you an estimated timeframe for our response.


Privacy and Confidentiality


We take the privacy of our clients seriously and are committed to protecting your personal data in line with the General Data Protection Regulation (GDPR). We will collect, process, and store your information in accordance with UK data protection laws. Your personal information will be used solely for the purpose of providing you with treatments and ensuring the best possible service. We will not share your information with any third parties without your consent, except where required by law. All treatment records are confidential and stored securely.


Changes to Terms and Conditions


We reserve the right to amend these terms and conditions at any time without prior notice. Any changes will be effective immediately upon being posted on our website or communicated to you through other channels. Patients are encouraged to review these Terms regularly to ensure they are aware of any updates. By continuing to use our services, you agree to be bound by the most recent version of the Terms.


Last updated: (March 2025)